Legals
The assumption is that the person using the VirtueMart Templates have a basic understanding of both Joomla and VirtueMart.
Support for Joomla and VirtueMart is outside of the scope of subscription support.
Support from VirtueMart Templates refers to the assistance we offer to our customers, helping them out with issues they have with the templates.
We will also provide updates and fixes to any bugs or flaws in the program.
Assistance is described as the post-purchase support offered by VirtueMart Templates in resolving software conflicts and usability issues, as well as delivering updates and fixes for any bugs and security vulnerabilities in the software.
We ensure that you will receive a response within 72 hours during normal working hours. Working days refer to Monday through Friday, excluding public holidays.
Support Fees and Eligibility
Assistance is provided at no extra charge to individuals who have subscribed, regardless of the type of subscription. However, the support is limited to the specific domain(s) that have been specified in your subscription. In order to be eligible for support, you must direct your inquiries to VirtueMart Templates by raising a support ticket on our portal located in the top menu.
Any correspondence and responses will be strictly between VirtueMart Templates and the subscriber, and will not be shared with any third parties unless legally required. Please keep in mind that you are solely responsible for the accuracy and completeness of the information provided in the aforementioned form.
Unless specifically mentioned, no other communication methods are endorsed or supported.
In certain situations, VirtueMart Templates may need access to your Joomla! Administration dashboard or other access (such as your FTP account, MySQL database, or hosting control panel) to address your support inquiry. We will require direct access to your publicly accessible Joomla! website to debug and conduct relevant tests to identify any issues with our templates on your installation. We may not be able to provide support if these are not provided, as we may not be able to determine the cause of your problems.
Once we have received your payment successfully, your subscription will be activated.
In the rare circumstances, that the subscription is not activated on successful payment, please raise a support ticket and we will investigate the issue.
Support Limitation
The support provided is exclusively in the English language.
A demo site for each of our templates is linked from the relative template page.
Please check the demo to be sure that the template meets your requirements.
Full documentation on how to set-up each template according to the demo is also linked from the relative template page.
Our support includes:
- Assisting and advising you on our subscriptions and services.
- Assisting you with the usage of our website's services and features.
- Fixing any bugs and errors on the template ( in accordance with the stated Joomla! VirtueMart and PHP compatibility)
- Offering guidance on non-documented issues, tips, and tricks related to our templates.
- Making minor adjustments to our products to ensure compatibility with your Joomla! installation.
Please be aware that we retain the right to decline any or all modifications to our software.
Support does not include:
- Joomla! support and training
- VirtueMart support and training
- Any training (including css, html, javascript, Joomla! and VirtueMart) are outside of the scope of the subscriptions support.
- Alteration or modifications of our products or any other products (Joomla! related or unrelated) to meet a certain need.
- We do not provide assistance through email or any other means regarding installing, customising, administering Joomla! or any other matters that are not directly linked to our templates.
- Compatibility issues with third party extensions
- How to setup one or any number of our templates to achieve a specific goal.
We offer a range of tutorials and tips within our products' documentation that can assist you in achieving specific functionalities. Please refer to our Knowledge Base
Our templates are provided "as is" without any expressed or implied warranty or meaning that they will work exactly as you expect or with third party extensions.
If you do find any bugs in our products' code you are free to report them through a support ticket.
Support Period
VirtueMart Templates is not obliged to offer assistance, grant access to downloads, or provide any other services included in the subscription once the indicated subscription term ends, unless you choose to renew your subscription before the agreed expiration date as mutually arranged between VirtueMart Templates and yourself.
Use of the Subscription
While there is no limit on downloads, sharing subscriptions is not allowed. Any form of sharing that results in multiple downloads simultaneously, thereby impacting the performance of this website, is strictly prohibited. Failure to comply with this rule may lead to the termination of your subscription.
Prior written consent from VirtueMart Templates is required if you wish to sub-license, assign, or transfer your subscription to another individual.
Please note that you do not have the right to claim intellectual or exclusive ownership of any of the products, whether they have been modified or not. All products are the property of VirtueMart Templates.
Our organisation will not be held responsible for any damages or losses incurred from the use or inability to use our products. These damages may include direct, indirect, special, incidental, or consequential damages.
When your subscription expires, it means that the support, updates (including membership details and product source code), and other download services will come to an end.
Product Updates
All of our products are specifically designed to be compatible with the latest versions of Joomla! and VirtueMart at the time of their release. However, please be aware that we cannot guarantee that our products will continue to function properly with future versions of Joomla!
For any issues related to software versions, our subscribers are welcome to use any of the officially approved methods of communication to reach out to us.
Please note that during the subscription period, we do not provide any assurances regarding new updates nor do we provide specific timeline or development plans for updates. These details are exclusive to VirtueMart Templates and will not be made available to the public unless stated otherwise.
Nevertheless, we are committed to providing excellent service to our subscribers and we will do our utmost to ensure that our products remain current and fully operational.
Termination of Service
If you violate our support policy, we have the right to end your service. If we do terminate your service, you are allowed to use our products through the GNU/GPL license, but you will not receive any support or updates from VirtueMart Templates.
We kindly ask that you adhere to our support policy with courtesy and respect.
The use of inappropriate language, abuse, threats or ultimatum towards our staff will not be tolerated resulting in an immediate cancellation of your membership without any refund.
Updates and Changes
The Support Policies for VirtueMart Templates may be revised periodically and are subject to modification by VirtueMart Templates. We retain the right to adjust the Support Policy without advance notice.
While this Support Policy primarily applies to subscribers, we also reserve the right to enforce parts or all of it for non-subscribers as well.
Paid Support
We currently offer paid support for building your website at an additional cost. Paid support are available in 1 hour, 3 hour and 5 hour support packages.
Please refer to the following page for more details. Paid Template Support.
Subscribing to a VirtueMart Template at this website implies you have agreed and accepted the terms and conditions outlined in this document.
Copyright Information
All editorial content, graphics and website design code on this site are protected by copyright law and may not be copied or distributed without our the express permission.
Access to Download Templates
After we have successfully received your payment for the subscription you have purchased, the relevant downloads will be available in the Download area of the website. If you are a new user, you will also receive, by email, your website log-in details to access the download area. Access to download the relevant templates will remain available whilst the membership is active.
Template Modifications
You are authorised to make any necessary modification's to our products to fit your purpose. You are not authorised to redistribute, resell or release the original or modified designs or port them to any other platform.
Unauthorised Use
You must not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution, resale, of any kind or as part of a hosting package or offer without prior written consent from us.
Single Template Usage
You can install the template on one website domain.
Ownership
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of this website.
Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
Assignability
You must not sub-license, assign, or transfer this license to anyone else without prior written consent from us.
Support
We offer 3 months support to customers who have subscribed to a VirtueMart Template.
Our templates are provided "as is" without any expressed or implied warranty or meaning that they will work exactly as you expect or with third party extensions.
All technical support for Virtuemart template can be accessed via our help desk ticket system.
Please refer to our Suport Policy
Template Updates
As and when Joomla or Virtuemart release new version updates, we will endeavour to also release updates to the Virtuemart Templates we have developed and released at the website.
New version updates will be included as a part of your current active licence. You will require an active subscription to access the template updates.
Refund Policy
We are offering non-tangible irrevocable digital goods. We do not issue refunds after the purchase of a product is made, which you are responsible for understanding before purchasing a template (s) at our site.
We recommend you fully test the template at our demo site to ensure it meets your needs and requirements or contact us with any questions before subcribing to a template at the website.
We do not issue refunds if:
- You simply change your mind
- You decide not to use our template and product
- You find that our product doesn't suit your needs (We have live demos available for you before purchasing)
Termination of Service
If you violate our support policy, we have the right to end your service. If we do terminate your service, you are allowed to use our products through the GNU/GPL license, but you will not receive any support or updates from VirtueMart Templates.
We kindly ask that you adhere to our support policy with courtesy and respect.
The use of inappropriate language, abuse, threats or ultimatum towards our staff will not be tolerated resulting in an immediate cancellation of your membership without any refund from any individual seeking our service.
Template Amendments
We reserve the right to redevelop, retire, change and release templates with no prior notice.